Your data
Deleting your OMZOE account
You delete your OMZOE account yourself, on the web or in the app. It is a button, not a request to us, and it happens as soon as you confirm.
On the web
- Sign in at omzoe.com and open Membership (omzoe.com/app/membership).
- Under “Delete your account”, choose Delete my account.
- Enter your password, type DELETE, and confirm.
In the OMZOE app
- Open the Profile tab.
- Under “Delete your account”, choose Delete my account.
- Type DELETE, then enter your password or confirm with Apple.
If you subscribed through Google Play or the App Store
Cancel that subscription in the store first. Google and Apple do not let us cancel it for you, so the delete waits until it is cancelled rather than leaving you paying for an account that no longer exists. A plan bought on the web is cancelled for you as part of the deletion.
What is deleted
Everything tied to your account, straight away: your Compass, your aims, every journal entry and check-in, the audio and images made for you, your purchases and your credits. Nothing is kept in a state we could restore you from, and it cannot be undone. If you want a copy, download your data from the same page before you delete.
What remains
Nothing that is about you: our record of what each AI request cost, which holds no text and no link to you; speech already synthesised, kept in a shared cache under a fingerprint that carries neither the words nor your account; and OMZOE’s own Immersion courses, which stay in the catalogue.
Deleting some of your data and keeping your account
Email support@sagegrids.com from the address on your account and say what you would like deleted. We will reply within one calendar month, and there is no charge.