Support
Help, and a person to write to.
Something not working, a purchase that did not arrive, or a question about your account: write to us below and a person will answer.
You can also email support@omzoe.com directly.
Before you write
- A purchase did not arrive, or I want a refund
In-app purchases are billed by Apple or Google, so a refund for one is requested from them: Apple at reportaproblem.apple.com, Google from your Google Play order history. If you were charged and the purchase is not on your account, or you bought on the web, write to us and include the email you bought with.
- I want to delete my account or download my data
Both are yours to do without asking us. In the app, open Profile; on the web, open Membership, then Privacy.
- I have a data-protection request
Write to us with the topic set to Privacy, from the address on your account if you have one. The privacy notice sets out what we keep, why, and your rights over it.
- I am in distress right now
Please do not wait for an email. Omzoe is a self-help practice, not crisis care: contact your local emergency services or a confidential helpline. In the US and Canada, call or text 988. In the UK, call 999, or Samaritans free on 116 123 at any hour.
Write to us
We answer in English, usually within two business days. You will get an email to say your message arrived, with a reference to quote if you write again.
Who you are dealing with
Omzoe is operated by SAGE GRIDS LTD, registered in England and Wales (company number 16003773).71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
support@omzoe.com